Contact information
Last updated: 15 March 2026
At Fortivance, we aim to provide clear and reliable customer support. This Contact Information Policy explains how customers can contact us, what support we provide, and how we handle enquiries relating to products, orders, returns, and general website use.
1. Business Information
Store name: Fortivance
Website: https://fortivance.co.uk
Business name: Gesheft Trading Ltd
Registered address: Courtney House, Flat 1, Mulberry Close, NW4 1QN
Support email: Support@fortivance.co.uk
If you have a customer service question, the best way to contact us is by email.
2. How to Contact Us
Customers may contact Fortivance regarding:
- product questions
- order updates
- delivery issues
- returns and refunds
- damaged or incorrect items
- website support
- general enquiries
Please contact us at:
Email: Support@fortivance.co.uk
You may also contact us through any contact form provided on our website.
3. Customer Support Hours
Our customer support team aims to respond during the following times:
Support hours: Monday to Friday, 9:00am to 5:00pm GMT
Messages received outside support hours will be reviewed as soon as reasonably possible on the next working day.
4. Response Times
We aim to respond to customer enquiries within 1–2 working days.
Response times may be slightly longer during periods of high demand, public holidays, or where additional information is required to investigate an issue properly.
5. Information to Include When Contacting Us
To help us assist you as quickly as possible, please include the following where relevant:
- your full name
- your order number
- the email address used for the order
- a clear description of the issue
- photos, where relevant, especially for damaged or incorrect items
If insufficient information is provided, this may delay our response.
6. Order and Delivery Enquiries
If your enquiry relates to an order, delivery, or dispatch, please provide your order number in your message.
For delivery-related issues, we may ask you to confirm:
- your delivery address
- tracking details
- the condition of the parcel on arrival
- photos of any damage or incorrect items
7. Returns and Refunds
Questions relating to returns and refunds should be directed to our support email. Return requests are handled in accordance with our Shipping & Returns Policy and any other applicable store policies.
Customers should not return any item unless instructed to do so by Fortivance.
8. Product Information
We aim to provide accurate product descriptions and images on our website. If you need clarification before placing an order, please contact us and we will do our best to assist.
Any product guidance we provide is general in nature and should be read together with the product description and any usage instructions supplied with the item.
9. Acceptable Communications
We expect all customer communications to remain respectful and appropriate. We reserve the right to limit, decline, or cease communication where messages are abusive, threatening, discriminatory, or otherwise inappropriate.
This does not affect any legal rights you may have as a consumer.
10. Changes to Contact Information
We may update our business contact details or support arrangements from time to time. Any changes will be reflected on this page and, where appropriate, elsewhere on our website.
11. Contact Us
If you need to contact us, please use the details below:
Fortivance
Email: Support@fortivance.co.uk
Website: https://fortivance.co.uk
Business address: Courtney House, flat 1, mulberry close, Nw4 1qn