Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship across the UK.
How long does delivery take?
Orders are typically dispatched within 1–2 working days. Delivery times may vary depending on the shipping service selected and your location.
How can I track my order?
If tracking is available for your order, you will receive a shipping confirmation email with your tracking details once your order has been dispatched.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at Support@fortivance.co.uk. We will do our best to help, but we cannot guarantee changes once an order has started processing.
Returns
What is your returns policy?
We accept returns within 30 days of delivery, provided the item is unused and returned in its original condition.
What should I do if my order arrives damaged or incorrect?
Please contact us at Support@fortivance.co.uk as soon as possible with your order number and clear photos of the issue, and we will work to resolve it promptly.
How do I start a return?
To request a return, please email support@fortivance.co.uk with your order number and reason for return. We will provide the next steps.
Products
What does Fortivance sell?
Fortivance creates practical battery organisation products designed to help keep everyday household batteries neat, protected, and easy to find.
What batteries fit in the Fortivance AA/AAA Battery Storage Box?
The Fortivance AA/AAA Battery Storage Box is designed for standard AA and AAA household batteries.
What is the Fortivance 18650 Battery Case for?
The Fortivance 18650 Battery Case is designed to keep 18650 batteries stored neatly and protected from loose-cell clutter.
What are AAA to AA converter sleeves?
AAA to AA converter sleeves let you use AAA batteries in compatible devices designed for AA batteries.
Do the AAA to AA converter sleeves charge batteries?
No. They are passive sleeves only and contain no electronics.
Are batteries included with Fortivance products?
Unless clearly stated in the product listing, batteries are not included.
Are Fortivance products designed for home use?
Yes. Fortivance products are designed for practical everyday storage in places such as drawers, cupboards, and utility spaces.
Bundles
What is included in a bundle?
Each bundle page clearly lists what is included. Please check the individual product listing for exact bundle contents before placing your order.
Are bundle products sold separately as well?
Some Fortivance products are available both individually and as part of bundles. Availability may vary.
Why should I buy a bundle instead of individual items?
Bundles are designed to make it easier to organise common battery types in one simple purchase.
Using Fortivance Products
Can I store loose batteries in these products?
Yes, Fortivance storage products are designed to help organise and contain batteries neatly, rather than leaving them loose in drawers or cupboards.
Are Fortivance products technical battery devices?
No. Fortivance products are storage and organisation accessories. They are not chargers, power banks, or electronic devices unless specifically stated otherwise.
Do I need any tools to use Fortivance products?
No. Fortivance products are designed to be simple and easy to use straight away.
Contact
How can I contact Fortivance?
You can contact us at Support@fortivance.co.uk. We aim to respond within 1–2 working days.
Still need help?
If you have a question that is not answered here, please get in touch at Support@fortivance.co.uk and we will be happy to help